Sales items will not be entitled for a refund or exchange. 

EXCHANGE

Please note that earrings are non-refundable and exchangeable once your item has been shipped out for hygiene purposes.

Step 1: Ensure that your order meets the following exchange conditions:

1) Inform us within 14 days of mailing/dispatch (Etc: shipment notification email)

2) Item must be in original condition and packaging,sealed in original packaging with our tag attached.

3) Accessories, sale items and orders made with promo codes or store credits are final sale items and are not eligible for exchange.The following are also not accepted for exchange:

• Orders which have previously been processed for return/exchange
• Deliberate damage of item in order to make it eligible for exchange

Step 2: Once your order meets the above exchange conditions, these are the things to note:

1) No refund or store credit will be given if the replacement item is of a lower value. However, a top-up (via bank transfer mode:Paynow/Paylah/Bank Transfer) is required if the replacement item is of a higher value.

2) No changing of replacement item once your request has been submitted because we have already reserved it for you.

3) Normal shipping rate will apply for the item that you have chose to exchange for. Payment can only be made via bank transfer. 

Step 3: How to proceed with exchange?

1) Email us at askthemafesg@gmail.com with the email subject (Exchange – Order ) stating the item you wish to return and exchange for.

2) You will then receive an email with the exchange form and further exchange information within 7 days.

RETURN

Step 1: Ensure that your order meets the following return conditions:

1) Inform us within 14 days of mailing/dispatch (Etc:shipment notification email)

2) Item must be in original condition and packaging, sealed in original packaging with our tag attached.

3) Accessories, sale items and orders made with promo codes or store credits are final sale items and are not eligible for return.The following are also not accepted for exchange:

• Orders which have previously been processed for return/exchange
• Deliberate damage of item in order to make it eligible for exchange

Step 2: Once your order fulfills the above return conditions, these are the things to note:

1)Please follow the steps on the email that we have sent to you and mail them back to our address as stated in the email. 

2) Processing time for returns will be done within 7 working days once we have received and verified the item is in good condition. 

Step 3: How to proceed with return?

1) Email us at askthemafe@gmail.com with the email subject (Return – Order ) stating the item you wish to return.

2) You will receive an email with a return form and further return information within 7 days. Your return must reach us within 7 days thereafter. 

Step 4: When will you receive the your refund?

1) All refunds will be processed within 7 working days. We will inform you via email that your item has been successfully refunded once we have issued a refund. 

2) Refunds will be made via store credit within 3-5 business days.

The Mafe reserves the right to make amendments to any of the above Terms & Conditions. In the event of any dispute,The Mafe reserves the right of final decision.